Ok Tedi Mining
Creating a Digitally Adoptive Culture
Introduction
Ok Tedi Mining Limited (OTML) operates the longest-running open-pit copper, gold and silver mine in Papua New Guinea. The company employs 1,600 staff and 3,000 contractors across various locations, including a representative office in Port Moresby and a logistics facility in Brisbane.
OTML recently implemented SAP SuccessFactors Recruitment and Onboarding modules, as a key driver in an initiative to drive a greater recruitment experience for their employees, managers, recruiting teams and external candidates. This implementation has significantly streamlined and reduced OTML’s manual core HR process and improved the employee and manager experience by delivering a modern and intuitive solution with self-service capabilities.
The Challenge
Ok Tedi’s greatest challenge was to effectively communicate with their employees.
As an essentially fully fly in fly out (FIFO) organisation with three rosters, all based on 12-hour shifts, it was critical that communication around safety, teamwork and performance was targeted, open and accessible, no matter where in the business they worked.
The Solution
OTML deployed Communic8, leveraging the digital change management platform to effectively communicate to their employees about changes, analyse their engagement, and receive feedback directly to every interaction.
They were constantly monitoring the experience of their employees to ensure they were on the right path in introducing a change that would significantly improve our employee experience.
They utilised pre-packaged communication accelerators aligned to a coordinated communication strategy, allowing them to quickly adapt the templates and engage with their stakeholders at key milestones throughout the project.
“Communic8 has been the enabler of our change, giving us the confidence to continue our digital roadmap for a greater employee experience driven through targeted, meaningful and measurable engagement of our workforce.”
Extended Use
Beyond OTML’s internal experience, Communic8 was also used to drive awareness and build excitement for their new Recruitment module and careers site to external candidates.
This is particularly noteworthy in conjunction with OTML’s proud record of nurturing and developing Papua New Guineans to progress their careers in the mining industry, which has allowed the localisation of many positions that were historically held by expatriates.
The response to Communic8 was overwhelmingly positive, with over 170 messages received and over 62% of career profiles directly linked to the communication.
Results
Results
