Cookie Statement
We use cookies and similar technologies to collect or access information stored on your device or computer when you use our Platform. Any information that we collect will be used in accordance with this Cookie Policy and our Privacy Policy.
This Cookie Policy, together with our Platform Services Description , User Terms, Service Level Agreement, Privacy Policy, Acceptable Use Policy, Copyright and Trademark Policy, and Security Policy, Browser/Mobile Support Policy, form a legally binding agreement between you and us. Capitalised terms that are not defined in this Cookie Policy have the meaning given to them in the Platform Services Description.
Please carefully read this Cookie Policy because it affects your rights under the law. By using the Platform, you confirm that you understand and agree with this Cookie Policy and our applicable terms and policies. If you do not agree, you should not use the Platform.
We summarised the different clauses below. However, the summaries are not legally binding and do not limit this Cookie Policy. They are only for convenience and do not substitute reading the entire contract.
1. Cookies
We use cookies and other technologies to collect information about how you use the Platform.
Cookies are small data files containing an identifier (a string of letters and/or numbers) that is passed from the web server to the user’s web browser when visiting a site. A cookie remains valid until its expiration date, unless the user deletes (“clears”) the cookies from the browser.
2. Use of Cookies and Tracking Technologies
The Platform uses different types of cookies and tracking technologies.
a. Technical Cookies
We use cookies for the technical requirements and functionalities of the Platform, such as for operating it, authenticating your logins, and granting you access to your Account.
b. Functional Cookies
We use cookies to tailor your interactions within the Platform so we can provide you with a better user experience. For example, we use cookies to remember your previous selections or choices.
c. Tracking Cookies
We use cookies and various tracking technologies to automatically collect analytics data and information about the device that you use to access the Platform, IP address, browser type, date, and time associated with each open and click and other information regarding your computer system, activity, and connection when you use the Platform. We also collect information regarding the performance of the Platform, including metrics related to communication deliverability, such as emails and other electronic communications you send through the Platform. This data is usually viewed in aggregated form to provide general behaviours of the Users.
d. Web Beacons or Clear GIFs
Web beacons are tiny graphic files that contain unique identifiers typically used by third-parties to monitor the activity of users at a website. We use web beacons to recognise whether the emails sent from the Platform have been delivered, opened, clicked on, bounced, or spammed. This critical function allows us to measure the performance of the emails sent from the Platform, track the online usage patterns of our users, provide analytics information, gather more accurate reporting, and enhance the effectiveness of the Platform.
3. Cookies on the Platform
We and third-parties serve cookies on the Platform.
a. First-Party Cookies
First-party cookies are the ones we directly serve to your computer or device. We use the following first-party cookies on the Platform:
Name | Description | Category |
pitchbubble.sid | Used to maintain authentication once the User or Contact is logged in to Our Platform | Technical |
selectedTheme | Used to customise the design of Our Platform. | Technical |
commonHelperPlatformMemory | Used to remember User and Contact interface preferences in Our Platform. | Functional |
(Randomly-named cookie) | Used to remember if a User’s Contact has previously submitted feedback while using Our Platform. | Functional |
c8gdpr | Used to remember if a User or Contact has accepted Our Cookie Statement when first visiting our Platform. | Functional |
c8page | Used to track Contact’s page access when viewing Platform messages. | Tracking |
The cookies that we use do not typically contain any Personal Information that can identify you. Still, the Personal Information that we store about you on our Platform may be linked back to your cookie information. For more information regarding how we process your Personal Information, please see our Privacy Policy.
b. Third-Party Cookies
Third-party cookies are cookies set by other parties. Third-party cookies enable additional features or functionalities to be provided by third-parties on or through the Platform (such as added functionality, usability improvements, analytics, and recognising your computer or device). The following are the third-party cookies used on the Platform:
Name | Third-Party | Description | Category |
_gid, _ga, _gat | Used to distinguish Users while using Our Platform, store User preferences, and provide additional reporting and analytics | Tracking | |
_pk_ref, _pk_cvar, _pk_id, _pk_ses | Matomo | Used to maintain authentication once the User is logged in to the Platform. | Tracking |
4. Managing Cookies
You can adjust your cookie settings on your browser or device, but it may limit your access to the Platform.
You have the right to decide whether to accept or reject cookies. Most browsers allow you to refuse to accept cookies and delete or “clear” cookies. While the methods for doing so vary based on browser and version, you can review current information from the links below or visit your browser’s help menu for more information.
• Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-site-preferences
• Opera: https://help.opera.com/en/latest/web-preferences/#cookies
• Microsoft Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
• Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
• Apple Safari: https://support.apple.com/en-my/guide/safari/sfri11471/mac
Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Blocking all cookies will negatively impact, or in some cases, disable features of many websites, including our Platform.
If you have disabled one or more cookies, we will stop using the disabled cookie to collect any further information. Still, we will use the information that we have previously collected.
5. Do Not Track
Some browsers include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Platform does not currently respond to “DNT” signals. We will continue to monitor developments around DNT browser technology and the implementation of standard signals. To learn more about “DNT”, please visit All About Do Not Track.
6. Changes To This Cookie Policy
This policy may be changed or updated.
We may update this Cookie Policy periodically to reflect our current practices and ensure compliance with applicable laws. If we decide to change this Cookie Policy, we will post the updated version on this webpage. If you are a User of our Platform, we will send a notification to the email address in your Account. We recommend that you check this page from time to time for any changes.
7. Contact Us
If you have any questions about this Cookie Policy or the Platform, or wish to make a complaint, please contact us at Communic8 Group Pty Ltd (ABN 26 139 494 054), Attn: Privacy Representative Level 1/315 Brunswick St, Fortitude Valley, QLD 4006 Australia support@communic8.com.
